David Strom reminds us that adopting VoIP — like any complex, mission-critical, leading edge technology — can land you in tech support hell every once in a while. (Turns out that he needed a DOCSIS 2.0-compliant cable modem instead of his older DOCSIS 1.0-compliant model.)

My take-home from this isn’t “avoid VoIP.” Instead, this article is a reminder that we always need to approach the prospect of adopting big exciting new technologies with a “spirit of adventure.”