Another great post from Dave Pollard, this time summarizing the key processes that lead to innovative organizations.  With fun charts!

Innovative organizations are constantly scanning broadly for new ideas that can be adapted for innovative purposes. Their ‘information professionals’ job is to ‘make sense’ of the information from both primary (interviews and surveys) and secondary (Internet and information media) sources. These organizations share what they learn as a matter of course, in the knowledge that sometimes brilliant innovations come from serendipitous learnings. And these organizations engage their customers in continuous dialogue, to co-develop solutions through a knowledge exchange of needs and ideas.