It’s interesting to see how widely the word “engagement” is now being used in the nonprofit tech sector. That’s cool. (I like to think that my colleagues at Groundwire have played a role in spreading this meme.)
But less cool is how often “engagement” seems to be used as a synonym for “marketing.” That’s kind of sad. Nothing against marketing; lord knows the nonprofit sector could stand to get better at it. But I’d like to see more conversation about how to better structure the substance of our work to be more engaging and participatory and how to develop better processes for that kind of engagement. Framing engagement as a marketing challenge reduces what could be transformational down to something more transactional.